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Accuracy of Information

It is your responsibility to review and ensure the accuracy of your booking details. Please notify Orlando Superior Transportation immediately of any discrepancies by calling +1 407-697-6002, or via email at [email protected] or [email protected].

Billing and Payment Policies

Your card will be billed in full up to 7 days before your scheduled pickup date. Ensure that all changes to future bookings are made by contacting us via the provided phone number or email. Changes reported directly to the driver will not be processed.

Cancellation Policy

To avoid extra charges, cancellations must be made at least 2 days before your scheduled pickup. Failure to cancel within this timeframe or not showing up at your pre-scheduled time will result in a full one-way fare charge.

Airport Pickup Procedure

If you do not see our driver at the airport, contact us immediately. Do not leave the airport without notifying us, as failure to do so will result in a full one-way fare charge. We reserve the right to charge for wait time and additional airport parking if your bags do not arrive on the flight and you need to complete paperwork at baggage claim.

Flight Delays and Changes

A fee of $15/hour will be charged for delayed flights as our drivers must be compensated for waiting. If your flight is canceled or changed, inform us immediately to avoid a full one-way charge for the reserved vehicle.

Departure Day Procedures

Be ready at the pre-scheduled time on your departure day. A grace period of 10 minutes (non-airport) or up to 80 minutes (international airport arrivals) is provided. After the grace period, wait time charges plus parking fees (for airport pickups) will apply. We will wait up to a maximum of 30 minutes before potentially instructing the driver to depart if you have not made contact.

Pickup Time Changes

Notify us at least 48 hours in advance to change your pickup time. We will attempt to accommodate changes but cannot guarantee availability.

Vehicle Responsibility

You are responsible for any damages to the vehicle resulting from negligence by you or your guests. Consumption of food inside any vehicle is prohibited. A minimum cleaning fee of $100.00 applies for excessive trash, with higher fees for specific issues such as smoking ($200.00), spills requiring professional cleaning ($100.00), and vomiting ($250.00).

Vehicle Availability and Substitutions

Due to potential flight delays or vehicle breakdowns, you may be transported in a different vehicle than originally reserved. If the new charge is less than the original, we will refund the difference. Note that we do not guarantee the color of the booked vehicle.

Communication and Confirmations

After you book a ride through our website, our customer support will email you. Please respond to it at your earliest convenience. Your driver will text you between 6 PM and 9 PM ET the day before your scheduled pickup to confirm your ride. Respond to the driver’s text with "CONFIRMED." For port pickups, expect a text message an hour before the scheduled ride, and contact the driver once outside the terminal.

Additional Charges

The quoted rate does not include gratuities and miscellaneous charges such as early/late fees. Refunds are limited to the maximum booked fare. No refunds are provided if alternate transportation is taken before the pre-scheduled pickup time. Cancellation refunds may take up to 14 days to process.

COVID-19 Waiver of Liability

The novel coronavirus, COVID-19, has been declared a worldwide pandemic and is highly contagious. By choosing to utilize our services, you acknowledge and accept the risk of contracting COVID-19, releasing Orlando Superior Transportation from liability. This waiver includes claims for personal injuries, death, disease, or property losses related to COVID-19 exposure or any other disease.

Assumption of Risk

You accept the risk of contracting COVID-19 for yourself and/or your children in order to utilize our services and premises. This includes the potential for serious illness or death, given the evolving state of medical knowledge and the contagious nature of the virus.

Waiver of Lawsuit/Liability

You agree to waive your right to bring any lawsuit against Orlando Superior Transportation, its owners, officers, directors, employees, or representatives in connection with COVID-19 exposure, infection, or spread related to utilizing our services. This waiver includes claims of negligence and other losses, whether foreseen or unforeseen.

For any further questions or to report discrepancies, please contact Orlando Superior Transportation at +1 407-697-6002, or via email at [email protected] or [email protected].