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Orlando Superior Transportation FAQs: Your Questions Answered

Everything About Booking a Private Car Service in Orlando

Welcome to the Orlando Superior Transportation FAQs! We’ve compiled a comprehensive list of frequently asked questions to make booking a luxury private car service in Orlando seamless and stress-free. Find answers to your most common questions below:

Booking & Reservation

How do I book a private car service?

Experience seamless booking for luxury private car services in Orlando with Orlando Superior Transportation! Use our secure online booking form or contact us at +1 407-697-6002. You can also email us at [email protected] or [email protected] with your complete ride details.

How far in advance can I book transportation?

We recommend booking as early as possible to secure your preferred vehicle. Reservations can be made up to one year in advance.

Will I receive an email confirmation?

Absolutely! Once your booking is confirmed, you will immediately receive an email with all ride details.

How do I cancel my reservation?

Cancellations are easy—simply contact our customer service team via phone or email. Be sure to review our cancellation policy for detailed terms.

How do I get a quote?

Visit our rate calculator on the homepage for an instant quote or explore our dedicated rate pages for detailed pricing. For destinations not listed on our website, fill out our booking form, and our team will contact you with a custom ride quote.

How do I get an email confirmation or receipt?

Once your reservation is confirmed, you’ll automatically receive a receipt via email.

Is a deposit required when booking?

No deposit is required! However, if paying by credit card, your card will be billed in full up to seven days before your scheduled pickup.

Cancellation & Policies

What is your cancellation policy?

To avoid extra charges, cancellations must be made at least two days before your scheduled pickup. Failure to cancel within this timeframe or not showing up at your scheduled time will result in a full one-way fare charge.

What happens if my flight is delayed or canceled?
  • Flight Delayed: Inform us immediately. If not informed and the vehicle has been dispatched, a fee of $15/hour will apply for the driver’s wait time.
  • Flight Canceled: Notify us as soon as possible. If the cancellation is within the policy period, we will cancel your reservation and issue a refund immediately. If not notified within the policy period, a full one-way charge for the reserved vehicle will apply.
Is Orlando airport transportation gratuity included in rates available on the website?

No, all our standard and discounted rates exclude the 20% gratuity. You can tip your driver in cash at your discretion.

Are there any taxes or additional charges on fares?

All quoted rates include tolls, taxes, and fees, except for gratuity and potential early/late fees.

Do I need to confirm my reservation?

Confirmation is optional once you receive a confirmation email. For peace of mind, you may call us 24 hours before pickup.

Vehicle Information & Services

What types of vehicles do you have in your fleet?

Our fleet of luxury vehicles includes:

  • Top-rated sedans
  • Spacious SUVs
  • Mini-vans and vans
  • Elegant limousines
  • Eco-friendly Tesla Model X

All our vehicles are neat and clean, brand new, and meticulously maintained to ensure a comfortable and premium experience for every journey. Visit our fleet section for detailed vehicle information.

Can I request a specific vehicle (make/model/year)?
We do our best to accommodate preferences, but availability may vary.
What areas does Orlando Superior Transportation serve?

We specialize in private transfers to all major Orlando destinations, including:

  • Orlando International Airport (MCO)
  • Sanford International Airport (SFB)
  • Walt Disney World area
  • Universal Studios area
  • SeaWorld area
  • Port Canaveral area
  • Hotels and resorts across International Drive, Kissimmee, and surrounding areas.
Do you offer transportation to Port Canaveral for cruise passengers?

Yes, we specialize in Port Canaveral transfers with spacious vehicles to accommodate passengers and luggage.

Are there luggage restrictions?

Provide luggage details during booking to ensure your selected vehicle meets your needs.

Do you take limousine bookings on cash payments?

No, all limousine bookings must be paid via card.

Are your drivers professional and reliable?

Yes, our licensed and experienced drivers prioritize safety, punctuality, and excellent customer service to ensure a smooth travel experience.

What are the benefits of using Orlando Superior Transportation?

Orlando Superior Transportation provides reliable private car services in Orlando, Florida, customized to meet your travel needs. Whether you're heading to the airport, Disney World, or a local resort, we ensure a premium experience with the following benefits:

  • Complimentary 15-20 minute grocery stop for added convenience.
  • Free car seats and booster seats, perfect for family-friendly travel.
  • Meet-and-greet service at the airport, including luggage assistance.
  • Affordable private car service rates, the lowest in the Orlando market.
  • 24/7 customer support and ride availability.
  • Service to all major resorts in Orlando, including Disney, Universal Studios, and International Drive hotels.
  • Kid-friendly and wheelchair-accessible transportation for added comfort.
  • Spacious vehicles with ample room for luggage.
  • Seasonal promotions featuring exclusive upgrades and discounts.

We pride ourselves on delivering affordable, prompt, and hassle-free transportation for locals and visitors alike. From luxury vehicles to professional drivers, every aspect of our service is designed to make your journey seamless and enjoyable.

Special Requests & Additional Services

Do you allow grocery runs?
Yes, we offer a complimentary 15-20 minute grocery stop. Additional waiting fees apply after 20 minutes.
Do you provide car seats?
Yes, car seats and booster seats are available at no additional cost. Please request them during booking.
Are your car seats equipped with a 5-point harness system?
Yes, all car seats comply with safety standards and feature 5-point harnesses.
Can I bring pets or service animals?
Service animals are always welcome. Pets are allowed with prior notice and must be in a carrier.

Payment & Discounts

What forms of payment do you accept?

We accept:

  • Mastercard
  • Visa
  • Discover
  • American Express (AMEX)
  • Cash
Contact us if you need any payment assistance.
How much should I tip?
Gratuity is typically 20% of the total fare. Additional tips are optional and at your discretion.
Are there discounts available?
Yes, we offer seasonal promotions and discounts. Check our website for current offers.

Airport Information

Is there a private car service near Orlando International Airport?

Yes, Orlando Superior Transportation is located near MCO, offering fast, reliable pick-up and drop-off services.

Do you offer airport transfers?

Yes, we specialize in hassle-free airport transfers from Orlando International Airport (MCO) and Sanford International Airport (SFB) to hotels, theme parks, and cruise ports.

Where is the pickup location at Orlando International Airport (MCO)?
  • Domestic Flights: Your driver will wait at the base of the escalator in baggage claim on Level 2.
  • International Flights: Notify your driver after clearing customs. They will meet you near the baggage claim area.
We provide a complimentary meet-and-greet service at the airport, ensuring a seamless start to your journey. Your driver will assist with your luggage and guide you to your vehicle. In both scenarios, check your phone for updates upon arrival.
How do I find my driver at the airport?
Your driver will meet and greet you in the designated pickup area of the airport, located down the escalators to level 2 (baggage claim area). Your driver will display a professionally made sign with our name “Orlando Superior Transportation” as well as your name. Additionally, your driver will contact you before your ride to provide meeting point details.
What is the grace period for luggage pickup at the airport?
  • Domestic Flights: 30-minute grace period
  • International Flights: 80-minute grace period
After the grace period, wait-time charges and parking fees will apply. If 30 minutes have passed since your scheduled pickup time and we haven’t heard from you, the driver may be instructed to depart.

Contact & Customer Support

How do I contact you if I lose something?

Inform us immediately to report the item left behind. While we are not responsible for items left in vehicles, we will do our best to recover them. If found, we will notify you to arrange pickup or delivery (a nominal fee may apply).

How do I file a customer service concern?

You can file concerns via phone or email. Expect a response within 24-48 hours.

Is my information secure?

Yes, we follow strict privacy and data security policies to safeguard your personal information.

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